Part of being in business is seeking out reviews for your business and products. Sometimes the reviews are not so favorable but the business owner shouldn't respond negatively to a negative review. One way to get a five star review was to respond to negative reviews in a new way. Yelp's data reports that business owners that respond to negative reviews within 24 hours increase the likelihood of their disgruntled customer coming back by 33%. Ultimately a negative review is based off one experience so changing that experience the next time works in favor for both the owner and the customer.
Key Takeaways:
"Elbandak, who owns The New Spot on Polk in San Francisco, was one of three operators who spoke at a Yelp-sponsored panel at the 2019 National Restaurant Association Show in Chicago. Darnell Holloway, director of business outreach at Yelp, moderated the panel."
from https://912mojo.blogspot.com/2019/05/how-to-turn-bad-review-around.html
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